Terms and Conditions

1. Company Information and Introduction

Welcome to stayinpattaya.com, operated by Ni6 Co., Ltd., a company registered under Thai law. Our business registration details are as follows:

• Company Name: Ni6 Co., Ltd.
• Tax ID/VAT Number: 1234567890123
• Registered Address: Grosvenor House Serviced Apartments 338/6 Pratumnak Road Pattaya, Chonburi, 20150, Thailand, Pattaya 20150, Thailand

Legal Compliance: We operate in full compliance with Thai regulations including:

• Tourism Business and Tour Guide Act B.E. 2551 (2008)
• Hotel Act B.E. 2547 (2004)
• Personal Data Protection Act B.E. 2562 (2019) - PDPA
• Consumer Protection Act B.E. 2522 (1979)
• Electronic Transactions Act B.E. 2544 (2001)

These Terms and Conditions govern your use of our accommodation booking platform, services, and affiliate program. By accessing our website, making a booking, using our services, or participating in our affiliate program, you agree to be bound by these Terms and applicable Thai law.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services. These Terms comply with the Consumer Protection Act B.E. 2522 (1979) and Electronic Transactions Act B.E. 2544 (2001) of Thailand.

2. Definitions

In these Terms and Conditions:

• "We," "our," or "us" refers to Stay in Pattaya
• "Website" refers to our website at stayinpattaya.com and all related subdomains
• "User," "you," or "your" refers to the person accessing or using our website and services
• "Property" refers to accommodations listed on our website
• "Booking" refers to a reservation made through our website
• "Affiliate" refers to participants in our affiliate marketing program

3. Account Registration

To access certain features of our website, you may need to register for an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information, including your password.

You are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Booking and Reservations

4.1 Booking Process

When making a booking through our website, you agree to provide accurate, complete, and current information. A booking is not confirmed until you receive a booking confirmation from us via email. All bookings are subject to availability and our acceptance.

4.2 Payment Terms

We accept payments via bank transfer, credit/debit cards, and cash payment at the property. For cash payments, a 24-hour hold period applies, after which the booking will be automatically cancelled if payment is not received. All prices are quoted in Thai Baht (THB) and include applicable taxes unless otherwise stated.

4.2.1 Credit Card Processing

Credit card payments are processed securely through certified third-party payment processors in compliance with international security standards. We do not store your credit card information on our servers. Payment data is encrypted and processed in accordance with PCI DSS compliance standards.

4.2.2 Data Protection for Payments

We comply with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) in handling all payment and personal data. Payment information is shared only with authorized payment processors for transaction completion. We retain transaction records as required by Thai law for accounting and dispute resolution purposes.

4.2.3 Refund Policy

Refunds, if applicable according to the cancellation policy, will be processed to the original payment method. Refund processing times vary by payment method: credit cards (5-10 business days), bank transfers (3-5 business days). Refund amounts may be subject to processing fees as determined by the payment processor or banking institution.

4.3 Cancellation Policies

Cancellation policies vary by property and booking conditions. The applicable cancellation policy will be clearly displayed at the time of booking and included in your booking confirmation. The following standardized cancellation policies apply to bookings on our platform:

4.4 Check-in and Check-out

Standard check-in time is 2:00 PM and check-out time is 12:00 PM, unless otherwise specified. Early check-in or late check-out may be available upon request and may incur additional charges. Valid government-issued photo identification is required upon check-in.

4.5 Age Requirements

Guests must be at least 18 years old to make a booking. Minors must be accompanied by an adult. Some properties may have additional age restrictions which will be specified in the property description.

We reserve the right to cancel or refuse any booking at our discretion, particularly in cases of suspected fraud, unavailability of the property, technical errors, or non-compliance with property rules or Thai law.

4.6 Thai Licensing Requirements and Restrictions

Important Notice: In accordance with Thai law, accommodation properties must obtain proper licensing from the Tourism Authority of Thailand and local authorities to operate legally as tourist accommodation.

30-Day Restriction for Unlicensed Properties: Properties that do not possess valid tourism business licenses or accommodation licenses may only accept bookings for periods of 30 days or longer, as they may only operate as long-term residential accommodation rather than short-term tourist lodging.

Properties with proper licensing can accept bookings of any duration. The licensing status of each property is verified by our team, and booking restrictions are automatically applied where necessary to ensure legal compliance.

By proceeding with a booking, you acknowledge that you understand these legal requirements and agree that any booking modifications required for legal compliance will be accommodated without penalty to you.

5. Data Protection and Privacy

We are committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand. By using our services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

5.1 Google Services Integration

Our website integrates with Google services to provide enhanced functionality and analytics. These services include Google Analytics 4 (GA4) for website traffic analysis, Google Ads for conversion tracking and remarketing, and Google Tag Manager for centralized tracking management. We implement Google Consent Mode v2 to ensure all Google services respect your privacy choices and operate with default consent denial until you explicitly grant permission. Your consent preferences are communicated to Google services in real-time and can be updated at any time through our cookie consent banner.

5.2 Data Collection

We collect personal data necessary for providing accommodation booking services, including:

• Contact information (name, email, phone number)
• Payment information (processed securely by third-party payment processors)
• Booking preferences and history
• Communication records for customer service purposes

5.3 Data Use

Your personal data is used solely for:

• Processing and managing your bookings
• Providing customer support
• Sending booking confirmations and important updates
• Improving our services (with your consent)
• Compliance with legal obligations

5.4 Data Rights

Under Thai data protection law, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us using the information provided in the Contact section.

6. User Conduct and Property Rules

You agree not to use our website or services to:

• Violate any applicable laws or regulations, including Thai laws
• Infringe on the rights of others
• Distribute viruses, malware, or other harmful computer code
• Engage in unauthorized data collection or harvesting
• Interfere with the proper functioning of the website
• Engage in fraudulent activities
• Make false or misleading statements
• Use the property for any illegal activities
• Exceed the maximum occupancy limits
• Cause damage to the property or disturb other guests

Guests must comply with all property rules, local laws, and regulations. Violation of these terms may result in immediate eviction without refund and potential legal action.

7. Affiliate Program Terms

Participation in our affiliate program is subject to approval. We reserve the right to reject any application or terminate participation at any time, for any reason.

As an affiliate, you agree to:

• Accurately represent our services in your marketing materials
• Not engage in deceptive or misleading marketing practices
• Comply with all applicable laws, including disclosure requirements
• Not use unauthorized promotional methods (spam, adware, etc.)
• Not create artificial or fraudulent bookings
• Not bid on our brand name or trademarks in search engines

Commission rates, payment terms, and tracking methods are specified in the Affiliate Agreement provided upon approval to the program. We reserve the right to change these terms with reasonable notice.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, audio, video, and software, is the property of Stay in Pattaya or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our explicit written permission.

Affiliates are granted a limited, revocable license to use our approved marketing materials solely for the purpose of promoting our services within the terms of the Affiliate Agreement.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services.

We do not guarantee the accuracy, completeness, or reliability of any content on our website. Property descriptions, amenities, and images are provided by property owners and are their responsibility.

Platform Role Clarification: Stay in Pattaya operates as both a direct accommodation operator for properties we own or manage, and as a booking marketplace for third-party property owners. Our role varies by property:

• Direct Operations: For properties we operate directly, we are responsible for service delivery, accommodation standards, and guest experience.
• Marketplace Services: For third-party properties, we act as an intermediary facilitating bookings between you and property owners. Property standards, service quality, and guest experience are the responsibility of the individual property owners.

The property listing will indicate whether we operate the property directly or if it is managed by a third party. Any issues arising from your stay should be addressed according to the property's management structure, though we will make reasonable efforts to assist in resolving disputes regardless of our operational role.

10. Indemnification

You agree to indemnify, defend, and hold harmless Stay in Pattaya, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our website, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

12. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, civil unrest, government order, national or regional emergency, strikes, labor disputes, or other force majeure events beyond our reasonable control.

13. Modifications to the Terms

We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the new Terms on our website and updating the "Last Updated" date.

Your continued use of our website after such changes constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using our services.

14. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law and Compliance

These Terms shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. Our operations comply with:

• Thai Consumer Protection Act B.E. 2522 (1979)
• Electronic Transactions Act B.E. 2544 (2001)
• Personal Data Protection Act B.E. 2562 (2019)
• Hotel Act B.E. 2523 (1980)
• Tourism Business and Tour Guide Act B.E. 2551 (2008)
• Foreign Business Act B.E. 2542 (1999)

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

For international guests, we also comply with relevant international accommodation booking standards and consumer protection regulations where applicable.

16. Dispute Resolution

Any disputes arising from or relating to these Terms or our services shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation in accordance with the laws of Thailand.

If mediation is unsuccessful, the parties agree to submit to the exclusive jurisdiction of the courts of Thailand for the resolution of any disputes.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: